Important Update: Changes to Shipping Times

We want to keep you informed about an important update regarding our shipping timelines. Due to recent tariff changes between the U.S. and China under the Trump administration, we’ve had to adjust our logistics process.

To maintain our current pricing structure, our standard shipping lead time will shift from 1 week to 10-14 days for all orders. We understand this change may be inconvenient, and we truly appreciate your patience and understanding as we navigate these new challenges together.

There are no changes to our quick sampling and manufacturing timelines.

Thank you for your continued support. We value your business and will keep you updated on any further changes.

1. What is the minimum order quantity (MOQ)?
At Happy Jack, our MOQ is 50 units per style per color, providing flexibility for brands of all sizes. Color splits may be available on orders over 100 caps.

2. What is the typical turnaround time for custom orders?
Our standard production timeline is approximately 4-5 weeks from the date of sample approval. Please note that turnaround times may vary depending on the complexity of the design and current production schedules. This does not include shipping time which can be 10-14 days from completion of goods.

3. Can I order samples before placing a full order?
Yes and No, we offer free pre-production photo samples / videos to ensure the final product meets your expectations. If you want a physical sample, there is a $100 sample charge plus shipping. Please allow an additional 15-20 days for physical sample production and delivery.

4. What customization options are available for hats?
We offer a variety of styles, materials, and customization options, including embroidery, patches, and woven labels, to meet your brand's unique needs.

5. What are the payment terms?
100% payment is required upfront to initiate production. This ensures a smooth and efficient process from start to finish.

6. How are shipping costs calculated?
All of our shipping costs are included in the cost per unit for domestic orders. For international shipping outside of the U.S., additional shipping fees may apply depending on the destination.

7. Can I cancel or return my order?
Due to the custom nature of our products, orders cannot be canceled once production has begun. We do not accept returns on custom items unless there is a manufacturing defect. That defect would have to be inspected and return approved by us on a case by case basis. If the product is made to the specs approved by you and you change your order that is not a returnable job. 

8. What is your artwork policy?
All artwork must be approved in writing before production begins. Happy Jack is not responsible for any errors in client-provided artwork. All artwork should be submitted at 100% scale to ensure accurate results. Please check your sizing on caps you have to ensure your dimensions work. We are here to guide you if you need help. Please double-check your designs for spelling and colors accuracy before submission. We can help choose colors but if you have your own Pantone colors it is preferred.

9. Who is responsible for intellectual property rights?
Clients are responsible for ensuring that all submitted designs do not infringe on trademarks or copyrights. Happy Jack is not liable for any intellectual property disputes arising from client-provided designs.

10. What is included in the cost per unit?
Our pricing includes production, customization, and domestic shipping costs. Additional charges may apply for optional services like physical samples, expedited shipping, or rush production.

11. Do you offer rush production?
Yes, we offer rush production for an additional fee. Please get in touch with us directly to discuss your timeline and availability. If current manufacturing schedule allows for a rush job it is available. If it does not we can work with you to try to achieve the deadline.

12. What happens if there is a defect in my order?
If you receive an item with a manufacturing defect, you must notify us within 3 days of receiving your order. This is a strict policy; we cannot address defects reported after this period. We will work with you promptly to resolve any issues within this timeframe. We suggest a physical sample if you feel you would like to check your cap in person.

13. Can I make changes to my order after production starts?
Once production begins, changes to your order cannot be made. Please review your order and artwork carefully before final approval.

14. Do you offer design services?
Yes, we offer design support if you need assistance with your artwork. Additional fees or kill fees may apply depending on the complexity of the work required. Contact us to learn more.

15. Do you ship internationally?
Yes, we offer international shipping. However, orders shipping outside of the U.S. may be subject to additional international shipping fees. Please allow extra time for delivery to international locations.

16. Do you offer support for first-time customers?
Yes we do! We guide first-time customers through the entire process, from design submission to final delivery. Our team is here to answer questions and ensure a worry free experience.

17. Can I request custom labels or inside tags for my hats?
Yes, we offer custom labels, inside tags, and branding options for your caps. Let us know your specific needs, and we’ll incorporate them into your order.

18. Are there additional costs for detailed or intricate designs?
Highly detailed or intricate designs may incur additional charges due to the complexity of production. Contact us for a custom quote based on your specific artwork.

19. Can I use multiple designs in one order?
We do not offer split orders for multiple designs within the same order. We do offer color splits on the cap body for orders of over 100 units.

20. How can I contact customer support?
You can reach our customer support team via email breaker19@happyjackcapco.com or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

21. Can I provide feedback on my order?
Yes, we value your feedback! After you receive your order, we’ll follow up to ensure you’re satisfied with the final product. Your input helps us improve and maintain high-quality service.

22. Do you offer discounts for returning customers?
We appreciate our loyal customers! Discounts or special offers may be available for returning customers or bulk reorders. Contact us to learn more about any ongoing promotions.

23. Do you offer hats in specialty fabrics, like leather or suede?
Yes, we can source specialty fabrics such as leather, suede, or performance materials for your caps. Additional costs and extended production times may apply.

24. What file formats do you accept for artwork?
We accept high-resolution files in vector formats such as AI, EPS, or PDF.

25. Can you match specific Pantone colors?
Yes, we can match most Pantone colors to ensure your design aligns with your branding. We also offer hundreds of fabric colors to choose from. However, please note that slight variances may occur due to the thread and fabric dyeing process. If exact color matching is critical, we recommend discussing your requirements with our team.

26. What happens if my package is lost or damaged during shipping?
In the unlikely event your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products.

27. Can you replicate an existing hat design?
We can replicate existing designs as long as you own the rights to the artwork. For legal and ethical reasons, we cannot duplicate designs owned by other brands.

28. How long do you keep my design files on record?
We keep your design files on record for up to two years, making it easy to reorder. If you’d like us to store your files for a longer period, let us know.

29. How do I track my order?
Once your order ships, you will receive a tracking number via email. Use this number to monitor your shipment's progress and estimated delivery date.

30. Do you charge extra for customizations like embroidery or patches?
Our per-unit pricing includes basic customizations such as embroidery or patches. Additional costs may apply for complex designs or specialty materials.

31. What is the difference between a pre-production photo sample/video and a physical sample?
A pre-production photo/video sample is a detailed photo or video of your cap design for approval before production begins. A physical sample is an actual cap produced and shipped to you for review. Physical samples have an additional charge and take more time to deliver.