Process & FAQs

Ordering custom caps from Happy Jack is simple — no hidden fees, free shipping, and a process that actually works. Whether you’re ordering a full custom run or picking out one of our signature flagship caps, we make sure you get exactly what you need without the runaround.

OUR PROCESS

  • Contact, Design & Payment

    Start by filling out our Custom Orders form.

    We’ll reach out to walk you through your design, answer questions, and help refine your ideas.

    Need a mock-up? We can create one. Ready to roll? We’ll collect payment and lock in your order.

  • Sampling

    Once your design is approved, we’ll create a pre-production sample.


    You’ll receive sample photos or videos within 10–14 days so you can see the details up close.

    This is your moment to tweak anything you want. We don’t move forward until you’re happy.

  • Production & Shipping

    After the sample is approved, production begins. Production and shipping for a standard run takes approximately 7-8 weeks.

    Your caps ship straight to your door, and we’ll send tracking info so you can follow them every step of the way.

    Free shipping. No surprises.

Frequently Asked Questions

What’s the minimum order?

Our minimum order is 50 hats.

You can even split a run across different colors or decorations. Just reach out — we’ll help you build the right order size.

How long does shipping take?

For a standard run, shipping takes approximately 7-8 weeks.

Can I order just one cap?

Due to the custom nature of our caps we cannot produce one cap. Our online retail web store will however carry caps of our own creation that can be purchased in any quantity.

How long does the full process take?

The sampling stage takes about 10–14 days. Production timelines vary depending on quantity and customization, but we keep communication clear and consistent throughout.

Do you offer embroidery, patches, transfers, etc.?

Yes — we offer full customization, including different decoration options depending on the cap style and your design needs.

Do you ship internationally?

At this time, all shipping details are handled directly with each order. Let us know where you’re located, and we’ll let you know what’s possible.

Can I tweak my design after I see the sample?

Absolutely. That’s what the sampling stage is for. We don’t go to production without your full approval.

Are there any hidden fees?

No. None. What you see is what you pay — plus free shipping.